Reviews

Not only is it great when a customer leaves you a positive review, it's equally as great to see a business engaging with a maybe not so happy customer.

Google Business Profile (GBP), formerly known as Google My Business, is a free service offered by Google that helps businesses manage their online reputation. GBP provides a central location where consumers can find information about a business including contact details, opening hours, menu items, reviews, and photos. Consumers can then make informed decisions based on what they know about a business before visiting.

We have all seen listing like this that show the number of reviews with a rating.

Sample Review

This shows that 34 people have left a review, giving the business an overall 4.8 out of 5.0 rating.

Sample Rating

This is a powerful tool

You might be surprised by how reviews can influence a consumer on which business they choose. A bunch of poor reviews can be just as influential as no reviews.

Naturally, a considerable amount of positive reviews is a good thing.

The business can even engage with these costumers, thanking them for leaving the positive review.

Happy customers keep coming back & don't mind suggesting your business to friends and family.